terms and conditions

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Terms and Conditions of our services :

When utilizing the services of TRN Logistics Pty Ltd, you, as the "Shipper," consent, on your own behalf and on behalf of the consignee of the Shipment ("Consignee") and any other relevant party, to the application of these Terms and Conditions.

"Shipment" refers to all documents or parcels transported under a single waybill and may be conveyed by any means chosen by TRN Logistics Pty Ltd, including air, road, or other carriers. A "waybill" encompasses any Shipment identifier or document generated by TRN Logistics Pty Ltd or its nominated carrier or Shipper automated systems, such as labels, barcodes, waybills, or consignment notes, as well as any electronic version thereof.

Each Shipment is transported on a limited liability basis as outlined herein. If the Shipper requires enhanced protection, insurance could be arranged at an additional cost (please refer below for further details). "TRN Logistics Pty Ltd" refers to any member of the TRN Logistics Pty Ltd Network or its nominated carrier .

1. Customs Clearance and Regulatory Compliance

TRN Logistics Pty Ltd or its nominated carrier may undertake any of the following activities on behalf of the Shipper or Consignee to facilitate services: (1) completion of any necessary documents, modification of product or service codes, and payment of any applicable Customs Duties, (2) acting as the Shipper's or Consignee's lawful agent or appointing a customs broker to handle export control and customs clearance, and (3) redirecting the Shipment to the Consignee's customs broker or alternative address upon request from any party deemed by TRN Logistics Pty Ltd, in its reasonable judgment, to be authorized. The Shipper or Consignee shall provide any additional authorization required by applicable law for TRN Logistics Pty Ltd to clear a Shipment.

           2. Unacceptable Shipments

A Shipment is considered unacceptable if:

• It contains complete firearms, ammunition, explosives, explosive devices or test pieces, air guns, replica or imitation firearms; counterfeit goods; cash; bullion (of any precious metal); live animals, prohibited animal parts or remains, such as ivory; human remains or ashes; loose precious or semi-precious stones; cannabis or its derivatives; or illegal goods, such as narcotics or other illegal drugs.
• It is classified as hazardous material, dangerous goods, prohibited, or restricted articles under ADR (European Road Transport Regulation on dangerous goods) or by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), or any other relevant organization ("Dangerous Goods").
• It contains any other item that TRN Logistics Pty Ltd or its nominated carrier cannot safely or legally transport.
• The address is incorrect or improperly marked, or its packaging is defective or inadequate to ensure safe transportation with ordinary care in handling.
• The Shipper, Consignee, or any other party with a direct or indirect interest in the Shipment is listed on any applicable sanctions lists as a denied or restricted party.

            3. Deliveries and Undeliverables

Shipments cannot be directed to PO boxes or postal codes. Shipments are delivered to the address provided by the Shipper for the Consignee, but not necessarily to the named Consignee in person. Shipments to addresses with a central receiving area will be directed to that area. TRN Logistics Pty Ltd may inform the Consignee of an upcoming delivery or a missed delivery. The Consignee may be presented with alternative delivery options, such as delivery on another day, no-signature-required delivery, redirection, or collection at a TRN Logistics Pty Ltd Service Point.

If the Shipment is considered unacceptable as described in Section 2, if it has been undervalued for customs purposes, if the Consignee cannot be reasonably identified or located, or if the Consignee refuses delivery or payment of Customs Duties or other Shipment charges, TRN Logistics Pty Ltd its nominated carrier will make reasonable efforts to return the Shipment to the Shipper. This will be at the Shipper's expense. If it is not feasible to return the Shipment, it may be released, abandoned, disposed of, or sold without incurring any liability to the Shipper or any other party. TRN Logistics Pty Ltd or its nominated carrier reserves the right to destroy any Shipment if prevented by law or law enforcement agencies from returning it to the Shipper, as well as any Shipment of Dangerous Goods.

            4. Inspection

TRN Logistics Pty Ltd and/or its nominated carrier reserves the right to open and inspect a Shipment without prior notice for safety, security, customs, or other regulatory reasons.

             5. Shipment Charges, Duties, and Fees

The Shipment charges of TRN Logistics Pty Ltd are calculated based on the higher of actual or volumetric weight per piece. TRN Logistics Pty Ltd may re-weigh and re-measure any piece to confirm this calculation. Consignees may be required to pay Customs Duties and other charges as indicated on TRN Logistics Pty Ltd's website in the receiving country prior to delivery. This includes a fee if TRN Logistics Pty Ltd utilizes its credit with Customs Authorities or pays any Customs Duties on behalf of the Consignee. The Shipper shall pay or reimburse TRN Logistics Pty Ltd for all Customs Duties and other charges due for services provided or incurred by TRN Logistics Pty Ltd on behalf of the Shipper or Consignee if the Consignee fails to pay.

             6. TRN Logistics Pty Ltd's Liability

6.1. TRN Logistics Pty Ltd's and/or its nominated carrier liability for any single Shipment transported by air is limited by applicable conventions or regulations. For cross-border Shipments transported by road, TRN Logistics Pty Ltd's and/or its nominated carrier liability is limited by the Convention for the International Carriage of Goods by Road (CMR) or applicable national transport law. If the Shipper deems these limits insufficient, it must make a special declaration of value and request insurance or make its own insurance arrangements. TRN Logistics Pty Ltd's and/or its nominated carrier liability is strictly limited to direct loss and damage to the Shipment and is subject to per kilogram limits. All other types of loss or damage are excluded.

6.2 TRN Logistics Pty Ltd and all it partners will endeavor to deliver the Shipment according to its regular delivery schedules, but these schedules are not binding and do not form part of the contract. TRN Logistics Pty Ltd is not liable for any damages or losses caused by delays. Certain Shipments may be eligible for limited delay compensation under the nominated carrier's Money Back Guarantee terms and conditions, which are available on the respective carrier's websites.

            7. Claims

All claims must be submitted in writing to TRN Logistics Pty Ltd within thirty (30) days from the date of acceptance of the Shipment. Failure to do so will result in TRN Logistics Pty Ltd having no liability. Claims are limited to one claim per Shipment, and settlement of the claim will be final.

            8. Shipment Insurance

TRN Logistics Pty Ltd may arrange insurance for loss of or damage to the Shipment upon the Shipper's written instruction and payment of the applicable premium. Shipment insurance does not cover indirect loss or damage or loss or damage caused by delays.

            9. Circumstances Beyond TRN Logistics Pty Ltd's (and/or its nominated carrier) Control

TRN Logistics Pty Ltd is not liable for any loss or damage arising from circumstances beyond its control, including but not limited to electrical or magnetic damage, defects related to the nature of the Shipment, acts or omissions by third parties, cyber-attacks, or "Force Majeure" events.

            10. Shipper's Representations, Warranties, and Indemnities

The Shipper shall indemnify and hold TRN Logistics Pty Ltd harmless from any liabilities arising from the Shipper's failure to comply with certain warranties and representations, including compliance with export control, sanctions, customs laws, and regulations.

             11. Routing

The Shipper agrees to all routing and diversion, including the possibility of intermediate stops.

             12. Governing Law

Any disputes arising under these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the courts of the country of origin of the Shipment, governed by the law of that country.

             13. Severability

The ineffectiveness or unenforceability of any provision shall not impact the remaining stipulations of these Terms and Conditions.

Quotation Terms and Conditions :

By accepting the quote provided by TRN Logistics , you declare that you agree to our terms and conditions noted above.

Prices quoted are estimates based on the information you have provided.

Prices quoted may not encompass duties, taxes, customs charges, or all surcharges and fees.

Transit time and price quotes are indicative, and TRN Logistics holds no liability or responsibility for variances between this indicative quote and the actual price or transit time.

Your final transit time and price may deviate based on the shipment's characteristics, requested services, and the packages tendered to TRN Logistics.

While TRN Logistics operates with various service points, our couriers only pick up shipments from Monday to Friday, excluding holidays.

Transit times commence from the day the courier collects the shipment from the pick up point. For latest drop-off times, please inquire at the facility.

When shipping online, a printer is essential to print shipment labels and other necessary paperwork.

All shipments undergo inspection by the nominated carrier and must not contain any prohibited or dangerous items. For more info on DG items please click here.